retailCRM Documentation

Order statuses and status groups (stages)

This article describes how to set up status list and status groups in administration section.


By default system has the set of statuses enough for real work with orders.

If the default status set is not enough, you can create a new one or edit the existing one. Simply press the button or the link with status name. In both cases a form of status editing will open.

This form requires filling of all the fields:

Status groups

Status groups are set by default and you cannot change them. You can see status names, symbolic code, ordering and sort them out in the status group table.

Status groups "Complete" and "Cancel" are the ultimate. Analytics is calculated for these status groups. Also after the order is changed to one of these statuses, the delivery tracking information will not be updated.

Page last modified on March 11, 2019, at 12:48 PM